Monday, 18 May 2020

Questions clients commonly ask us the during the Covid-19 crisis

Is your office open?

While our Worle office is not currently open, our telephone lines are being answered remotely by the team working from their homes. All the accounts team are working normal hours (Monday to Friday 9am to 5pm) and being fully paid – so please contact us by phone or email and we will be pleased to assist you.

When will your office reopen?

Although we don’t know when our office will be reopening yet, we will of course follow government guidance and do everything we can to maintain the safety and the health of our team, clients and visitors to the office when we do reopen.

Can I drop records off to you to complete my accounts and tax return?

Yes, although our office is currently closed, we are popping into the office a couple of times each week to collect and open the post.

If you need to drop your records off to the Worle office, please call 01934 444100 before you leave to make sure there will be someone to collect the records from you. We will ask that you leave the package at the door for us to bring safely into the office.

Alternatively, we have a letter box you can post your records through (the letterbox is to the right of the reception front door).

Are you still taking on new clients?

Absolutely! We have had some really lovely feedback from clients over the past two months thanking us for our support during the pandemic (it’s been our absolute pleasure and privilege to assist!), with many of our clients referring us to their friends and family. If you would like to discuss switching accountants to us (or know someone who would), please drop us a line by phone on 01934 444100 or email ( for a friendly, no obligation chat with Steve Hillman.

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